Self-service Password Reset or Account Unlock using Okta

Overview:

Account self-service allows you to unlock or securely reset the password on your network account used to access systems such as your computer, network drives, Microsoft 365 (e-mail, OneDrive for Business, SharePoint), SFS, HRS, VPN (Virtual Private Network), and eduroam wireless.

Process Considerations:

You must enroll a secondary e-mail and/or phone for this option to work properly. For step-by-step instructions, see the following document: Enroll Self-service Account Recovery Options in Okta
If you have an UWEX or UWC account and need to change or reset your password, follow the instructions under the UWEX and UWC Accounts section.
Passwords must meet the following requirements:
- Minimum password length is 12 characters
- Must contain 3 of the following 4 requirements: capital letter, lower case letter, number, and special character (~ ` @ # $ % ^ & * ( ) + = | [ ] { } ? < >)
- Cannot have been used as one of your last 99 passwords
- May not contain your user ID
@wisconsin.edu, @uwss.wisconsin.edu, @uwex.wisconsin.edu, @business.wisconsin.edu, and @wisconsinhumanities.org account passwords will expire after 1 year.
@uwsa.edu passwords expire after 150 days (5 months).

Click on the links below to skip directly to a section:

Reset a forgotten password

As the log in screen, click on the "forgot password" link.
A list of recovery options you have enrolled will be shown. Select the option you would like to use to reset your password.
Email:

This will show your primary e-mail address on the screen, but if you have a secondary e-mail address registered the recovery link will be sent to that address.

You will receive an e-mail with a link or code you can use to recover your account.
Phone:

To receive a recovery code via text message, click on “Receive a code via SMS”

To receive a recovery code via voice call, click on “Receive a voice call instead”
Once you have entered your recovery code you will need to provide an additional authentication factor.
You will now be able to create a new password.

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Unlock your account

At the logon screen select "Unlock account"
Enter your username and select a recovery option you have previously enrolled in.
Email

This will show your primary e-mail address on the screen, but if you have a secondary e-mail address registered the unlock link will be sent to that address.

You will receive an e-mail with a link or code you can use to recover your account.
Phone

To receive a recovery code via text message, click on “Receive a code via SMS”

To receive a recovery code via voice call, click on “Receive a voice call instead”
Once you have entered your recovery code you will need to provide an additional authentication factor.
Your account will now be unlocked.