Refunding Benefits Using an Off-Cycle Payroll in HRS
When an employee does not have a correct deduction taken from his or her check and can't wait until the next on-cycle payroll you can request a benefit refund off-cycle. This should only be done in a case of hardship.
On-cycle refunds should always be done if the employee can wait until the next payroll is processed. To do a benefit refund on-cycle see KB # Creating a Benefits Payline Adjustment in HRS. This DOES NOT apply to TSA or WDC deductions. They must be done off-cycle as the file created doesn't process negative amounts (refunds) on-cycle.
Only UWSS Service Operations staff has access to the Benefit Refund Form therefore you will need to open a ticket to initiate a refund.
Benefit refunds will follow the same guidelines as other off-cycle processing.
Requests must be received by noon Tuesday to be processed on Wednesday.