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Changing Customer Email Addresses in WiscIT


This KB will provide an overview about how to change WiscIT customers' email addresses. Customers may request that email be delivered to a specific email address. Customers can also inquire about an issue with their current email address settings if a customer is encountering WiscIT email communication issues.


All WiscIT/Cherwell customer email addresses are imported from the Person Hub at DoIT. Cherwell makes a request to the Person Hub which then pulls in data from Institutional Data Systems. The system asks for all email addresses and WiscIT imports the following:
  • Business email address (this is the primary address on record for both students and employees)
  • Email address (this pulls in all email addresses associated with a record)

In WiscIT, a process runs each evening that checks to see if a user has a business email address and:

-  If yes, we set emails to deliver to that address
-  If no, we will send to their email addresses on file

If you have access to HRS, go into the Modify a Person module and look up the employee. The business email address is almost always the default email address that will be imported to WiscIT. Be sure that the Business Email address is correct prior to proceeding with submitting a ticket for change.

9.2 Email Address Picture

If the business email address is found to be incorrect, please contact an HR representative and request that the email address be changed. If you have the ability to change the email address in HRS, please confirm the change with the employee and make the change yourself.

Users can make a request to have WiscIT send email to a specific address and the WiscIT Team will disable the sync with the Person Hub directory. To make this request, send a WiscIT case/ticket to the WiscIT Team or email and a ticket will be created and delivered to the WiscIT Team.

Get Help

  • Click HERE to contact UW Shared Services - Service Operations Department or HERE for the UWSS IT HelpDesk if you have any issues with these instructions.

See Also:

Keywords:Cherwell cherwell email customer email email WiscIT email AG, Affinity Group   Doc ID:46014
Owner:Jason R.Group:UW–Shared Services
Created:2015-01-08 09:15 CDTUpdated:2020-07-24 14:03 CDT
Sites:Human Resource System (HRS), UW-La Crosse, UW–Shared Services
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