- Modifications to the following fields in Job Data (Workforce Administration > Job Information > Job Data) create retro pay requests when the effective date of the change is earlier than, or equal to, the pay period end date of the last paycheck paid to the employee:
- COMP RATE
NOTE: not all types of changes that trigger retro actually result in a retro pay difference that needs to be paid to the employee. Additionally, retro pay will not calculate for any time period in which the employee wasn’t originally paid (i.e. backdated hire dates).
- Changes to an employee’s POSITION (Organizational Development > Position Management > Add/Update Position Info) that may affect pay (ie. FTE increase/decrease) and which automatically flow to the Job Data page will trigger retro pay.
Retro Pay Request and Trigger Summary
Navigation: Payroll for North America > Retroactive Payroll > Retro Pay > Process and Review Requests > Request and Trigger Summary
- As soon as a retroactive Job Data change is saved, you can immediately review whether or not retro pay has been triggered by this change on the Retro Pay Request and Trigger Summary.
- This page will only show you if retro pay has been triggered, but will not show the amount of the retro pay.
NOTE: If you navigate to this page immediately after the Job Data change has been saved, and if retro has been triggered, the record will show in "not processed" status.
- This page can also be helpful in determining when and why Retro was triggered.
- Important Fields:
a. Effective Date - This is the effective date of the retroactive job data row.
b. Record Name - Displays the record where the triggering event occurred (JOB).
c. Updated by User - Displays the user ID of the person who made the change that triggered the retro request.
d. Action Date - The action date is the date that the data was saved, triggering the retro request.
e. Retro Pay Trigger Fields - This grid shows the specific field changes that caused the trigger event including the old and new values.
Retro Pay Calculation Results
Navigation: Payroll for North America > Retroactive Payroll > Retro Pay > Process and Review Requests > Retro Pay Calculation Results.
The day after the retroactive Job Data change is made, you can view the calculated amount of retro pay
- Enter the employee’s empl ID on this page.
NOTE: If the employee has had only one retro pay request, HRS will pull up the calculated amount for that request. If the employee has had multiple retro pay requests, a list of those requests will appear. If multiple requests appear, click on the link of the request you want to view. The date of the request is the same as the effective date of the retroactive change made in Job Data.
- Important fields to review on the Update Retro Pay Calc Results page include:
a. Earns Code and Earns Hours fields. Verify retro is calculating on the correct earnings code(s) and the correct number of hours.
b. Earns Begin Date and Earns End Date fields show the period for which the retro pay is being calculated
c. Original Value - Earns Amount is the amount paid to the employee prior to the retroactive Job Data change.
d. New Values - Earns Amount field shows the amount that should have been paid to the employee due to the retroactive Job Data change.
e. Current Retro Pay Amount is the difference between the Original Values - Earns Amount and the New Values - Earns Amount and is the amount that will load to the employee’s paycheck.
f. Retro Pay Process Flag field shows whether the retro pay has loaded to a paycheck or not.
g. Paycheck Number field displays a hyperlink to the Review Paycheck on which the retro payment was made. It will only appear if the Process flag is in "Confirmed Payment"
- "Calculated" status - the retro pay will load to the employee’s next paycheck.
- "Loaded to Paysheets" status - the pay has been loaded to one of the employee’s paychecks. This status will appear after the Tuesday night retro pay load and prior to the payroll confirm of a given calc week.
- "Confirmed Payment" status - the payment has been made on a confirmed paycheck.
- If the amount in the Current Retro Pay Amount field is correct and in "Calculated" status, no further action is required; the pay will load to the employee’s next paycheck.
- If the amount in the Current Retro Pay Amount field is not correct, you may do one of the following to correct the problem:
NOTE: These solutions will only work if the Retro Pay Process Flag is "Calculated."
- Uncheck the OK to Pay box on the retro pay, and request a payline for the correct amount from UWSS Service Operations (end users with access to the custom UW Payline Adjustment Page can enter the payline themselves).
The payline request deadline is 4:30pm on the Monday of any given standard payroll processing week.
- Override the incorrectly calculated amount with the correct amount. Manually calculate what the New Values Earnings Amount should be and enter it into the Earnings Amount Override field. When you save the page, the Retro Pay Amount field will update with the new amount to pay the employee.
DO NOT enter the actual amount you want to pay the employee in the Amount Override field – this field is not what will load to the employee’s paycheck. The amount that will load to the employee’s paycheck is always reflected in the Current Retro Pay Amount field.
- Retro amounts in "Calculated" status will load to the employee’s paycheck on Monday night of a regular payroll week. After the amounts load to the employee’s paycheck, the status should flip to "Loaded to Paysheets." You will not see any calculated retro pay on an employee’s paycheck in Review Paycheck or on the payroll edit report until after the Monday night load. Check your employee’s pay on Tuesday of the payroll week to ensure the retro pay has correctly loaded to their check.
- If a Job Data change is made after Monday of a payroll week, the retro pay will load to the employee’s next paycheck and not the current one.
- If you notice that an incorrect retro pay amount has loaded to an employee’s paycheck, you will need to contact UWSS Service Operations for manual intervention. Once retro pay has loaded to paysheets, it can no longer be adjusted/fixed on the Retro Pay Calculation Results page.
Retro Pay Calc Summary Page
Navigation: Payroll for North America > Retroactive Payroll > Retro Pay > Process and Review Requests > Retro Pay Calc Summary
This page only lists the total lump sum amount of retro pay that is scheduled to be paid/has been paid to the employee
Troubleshooting Retro Issues
- Why didn’t retro pay load to the employee’s current paycheck?
a. Was the retroactive Job Data change made after Tuesday of the payroll processing week? If so, the job that loads the retro pay to the paychecks for the current payroll has already run. The retro pay should still be in "calculated" status on the Update Retro Pay Calc Results page, and should load to the employee’s next paycheck.
b. There may have been an error on the retro pay calculation. The retro pay request may be in an error status, such as "Action Required" which means the system ran into a problem trying to load the calculated retro pay. You can check retro calc errors by navigating to the Retro Pay Calculation Results page and copy/pasting the Retro Pay Seq# from that page. Then navigate to Payroll for North America > Retroactive Payroll > Process and Review Requests > Retro Pay Messages. Enter the sequence number you copied. If an error message appears, this error could have caused the retro pay to calculate an erroneous amount and/or not even load to the employee’s paycheck. If the retro did not load, request a payline from UWSS Service Operations to pay it to the employee (or if you have access to the custom UW Payline Adjustment Page, you can enter it there for the next period).
- Why did retro pay calculate a $0.00 amount?
There may have been an error on the retro pay calculation. You can check retro calc errors by navigating to the Retro Pay Calculation Results page and copy/pasting the Retro Pay Seq# from that page. Then navigate to Payroll for North America > Retroactive Payroll > Process and Review Requests > Retro Pay Messages. Enter the sequence number you copied. If an error message appears, this error may have caused the retro pay to calculate the $0.00 amount. This error may also cause the page not to load to the employee’s paycheck, so overriding the retro pay to the correct amount might not work. You may need to request a payline be manually entered by UWSS Service Operations (or if you have access to the custom UW Payline Adjustment page, you can enter the retro pay there).