Teams Voice Call Queues Making an Outbound Call & Other Options

Overview:

Using Call Queues with Teams voice application and phones for making outbound calls and toggle off receiving calls.

Process Considerations:

  • You must be setup with Call Queues access.
Click on the links below to skip directly to a section:

  • To make a phone call from the Call Queue number with the Teams app.
    • From the Teams app click the Calls tab.
    • Input the number you want to call.
    • Select from the Call as myself drop down the Call Queue you want to dial out as.
      callq1

  • To View the Call Queue history of callers and voice messages
    • Click into the Calls tab then check the call history. Call Queue inbound and outbound message will display in the history, this includes voice messages.

      callq2

  • To make a phone call from the Call Queue number with a Yealink phone.
    • From the phone home screen select Calls.
    • Select from the Call as myself drop down the Call Queue you want to dial out as.
    • Input the number you want to call.
      callq3

  • Opting out of a Call Queue (If the option is available (not grayed out))

    • From the Teams application click Settings
      callq5

    • Select the Calls menu option.
      callq7

    • Select the Call Queue from the top.
      callq8


    • Toggle off the Receive Calls option
      callq9

Additional Resources

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    Keywords:
    Teams, voice, call, queues 
    Doc ID:
    147711
    Owned by:
    Tom R. in UW–Shared Services
    Created:
    2025-01-22
    Updated:
    2025-01-29
    Sites:
    UW–Shared Services