Priority Matrix for OTS Service Requests and Incidents

Overview:

This document is for reference in regards to prioritization of incidents and service requests that come to UWSA OTS.

Click on the links below to skip directly to a section:

OTS priority matrix for service requests and incidents

To the top

Additional Resources

Related Links:

Get Help

  • Click HERE to contact UW Shared Services or HERE for the Office of Technology Services (OTS) Helpdesk if you have any issues with these instructions. 
To the top