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Change Your Password using Okta


Use the below instructions to change your password before it expires.

Process Considerations:

  • WarningIf you do not know your existing password or it has expired, you will need to use the following instructions to reset your password: Self-service Password Reset or Account Unlock using Okta

  • Warning Sign If you have an UWEX or UWC account and need to change or reset your password, follow the instructions under the UWEX and UWC Accounts section.
  • Passwords must meet the following requirements:

    • Minimum password length is 12 characters
    • Must contain 3 of the following 4 requirements: capital letter, lower case letter, number, and special character (~ ` @ # $ % ^ & * ( ) + = | [ ] { } ? < >)
    • Cannot have been used as one of your last 99 passwords
    • May not contain your user ID

  •,,,, and account passwords will expire after 1 year.
  • passwords expire after 150 days (5 months).
Click on the links below to skip directly to a section:

Instructions for Changing Your Password

  1. If you use a Windows computer and are not connected to UW Network (working remotely, connected to wifi, etc.), first log in to the VPN: Connecting to the UW Internal Network Remotely Using VPN

  2. Log in to the Okta Dashboard:

    Log on Matrix
    If your email ends in... Login URL

  3. Click on your name and in the drop down menu select "settings"

  4. Enter your old password and your new password in the appropriate fields and then click on "change password".
    Password Change

  5. If successful, you will see a message indicating that your password has been changed.
    Password changed

  6. Select Crtl + Alt + Delete and Lock your computer.

  7. Unlock your computer and log in using the new password. This ensures the computer is synced with the password change. If you are unable to log in to your computer with the new password, use the old password. Contact the UWSA Help Desk for assistance.

    UWEX and UWC Accounts

    Click on the link below to change or reset your password in the self-service portal: UWCX Password Reset

    Additional Resources

    Related KBs:

    Related Links:

    Get Help

    • Click HERE to contact UW Shared Services or HERE for the IT Helpdesk if you have any issues with these instructions.

    KeywordsInformation, Technology, Account, Security   Doc ID103121
    OwnerEric B.GroupUW–Shared Services
    Created2020-06-17 09:42:57Updated2023-11-02 13:25:40
    SitesUW–Shared Services
    Feedback  2   0