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Requesting WiscIT / Cherwell Account Setup, Removal, Team Requests and Cherwell Software

Overview

The procedure details the steps for requesting access to Cherwell for users that work at or in liaison to the UWSS Service Operations. This is only meant to be used for UWSA and UW Madison staff that will need access to Cherwell for the purpose of working HRS related WiscIT incidents. Information is also included for requesting to remove a user's access and for adding a Cherwell team. Information about acquiring the Cherwell software is also included in this article.

Process Considerations:

  • To ensure timely response, please make sure to include the following information:
    • Requestor's name (should be a supervisor/manager)
    • Employee's name needing access
    • Employee's business email address
    • Employee's UW Madison netID
    • Cherwell team name to which the employee needs to belong
    • Request access as-soon-as-possible to allow for processing time
  • This process is only meant to be used for UWSA and UW Madison Staff that work on HRS (Oracle PeopleSoft) related Cherwell incidents in liaison to the UWSS Service Operations

You may click on the links below to navigate directly to a section:

Instructions for New Cherwell User Requests

1)  Send an email to serviceoperations@uwss.wisconsin.edu and provide the information listed below. The subject of your email should be "New Cherwell user." 

  • The AG Support team lead (or a support representative) will work with DoIT on adding the user's Cherwell account to the system.

________________________________________________________

Preferred WiscIT Officer Name – 

UW Madison netID username – 

Business email address – 

Add User to following Cherwell Team(s) – 

If adding to multiple teams, which team should be the default team - 

_________________________________________________________

Requesting to remove a Cherwell user account 

1)  Send an email to serviceoperations@uwss.wisconsin.edu including the information from the section below.  The subject of your email should be "Remove Cherwell User."
  • The AG Support team lead (or a support representative) will work with DoIT on removing/deactivating the user's Cherwell account.

________________________________________________________

Name – 

Terminated user's netID – 

_________________________________________________________

New Cherwell Team Requests


1) If you happen to need a new team set up in Cherwell, send an email to serviceoperations@uwss.wisconsin.edu asking that a new team be set up and provide your reasoning for the new team request. 
  • The Cherwell support lead worker will follow up with you directly on new team requests to help you analyze and assess your needs. 
_________________________________________________________

Requesting the Cherwell Software

  • UWSA Service Center Staff - If the Cherwell software does not already exist on your computer, you should contact the UW Extension CITS at 800-6707.
  • UWSA OHRWD staff - Contact the UWSA Help Desk at 262-7653.
  • UW Madison OHR Staff - If the Cherwell software does not already exist on your computer, you should contact the AIMS Help Desk at 265-6900 or email help@aims.wisc.edu.



Get Help

  • Click HERE to contact UW Shared Services - Service Operations Department or HERE for the UWSS IT HelpDesk if you have any issues with these instructions.




Keywords:cherwell access security access request account wiscit ticket tickets support uwsc requesting remove removing deactivate activate set up setup team teams software install cat ohr human resources hrs AG, Affinity Group   Doc ID:62085
Owner:Timothy M.Group:UW–Shared Services
Created:2016-03-21 14:49 CDTUpdated:2020-07-24 14:01 CDT
Sites:Human Resource System (HRS), UW-La Crosse, UW–Shared Services
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