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UWSS Support - Get help from the UW-Share Services Support


The UW Shared Services - Operations Support team provides support to HR staff and employees for all UW institutions. Operations Support teams typically work directly with UW HR professionals (tier 1 support) that are utilizing the Human Resource System (HRS) for their work. We provide support via phone, email, and our support web form. Current employees should direct any question to their own divisional or departmental HR staff. Former employees should also contact their former departments if at all possible and depending on the situation.

Contact UW-Shared Services - Service Operations Support via the telephone, email, or our Web Form

Support by Phone

Call Service Operations Support at (888) 298-0141 (toll free) or (608) 262-0600.

Support by telephone is available from 7:45 a.m. - 4:30 p.m., Monday through Friday. We are closed on legal holidays.

The UW Shared Services Support Team can help with many common questions with the Human Resource System (HRS) or self service questions about the portal over the phone.

Support via Email

Email Service Operations Support at

Support staff is available for email support from 7:45 a.m. - 4:30 p.m., Monday through Friday. Emails are typically responded to within 2 hours.  If you have an urgent issue, please call the UWSS - Service Operations Support Team at (888) 298-0141 (toll free) or (608) 262-0600 .

*** Note: We ask that you check all email attachments to be sure that you are not sending restricted information to the UW Shared Services - Service Operations.

Support via Web Form

You can fill out a request via our online web form anytime and our support team will respond to you on the next business day.

UW Shared Services Customer Survey

We value your feedback! Please take our customer survey anytime to let us know how we are doing.

Take our survey!


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Keywords:help troubleshooting call email webforms web form affinity group contact support AG live hrs support AG, Affinity Group   Doc ID:17960
Owner:Timothy M.Group:UW–Shared Services
Created:2011-04-11 19:00 CDTUpdated:2020-09-08 08:42 CDT
Sites:Human Resource System (HRS), UW–Shared Services
Feedback:  4   12