Microsoft Teams Voice Manage Calls and Features

Overview:

Guide to Teams voice managing and using features and functions.

Process Considerations:

  • Licensed and setup for Teams Voice
Click on the links below to skip directly to a section:

Making calls in Teams

Make a call from your call history, speed dial, voicemail, or contacts

Make a call from your call history:

Go to Calls Calls button and review the History section in the center of the screen. Select any item from the list and then choose Call Calls button in the Details section on the right side of Teams.

Make a call from your speed dial:

To access your speed dial, go to Calls Calls button and then find the Speed dial section on the right side of Teams. Add people to Speed dial by selecting Add Teams add member to chat, and then searching for their name or number.

Make a call from your voicemail: 

To access your voicemail, go to History and select Voicemail in the upper-right corner. To call someone back from your voicemail, select More actions More options button next to their name > Call back Calls button from the call history list. Alternately, select Call Calls button under the contact details.

Make a call from your contacts: 

Select Calls Calls button > Contacts in the upper-left of Teams. From here, call anyone by selecting Call Calls button to the right of their name.

Use the dial pad 

To dial a number from Teams, go to Calls Calls button, and then enter the number of the person you want to reach by using the dial pad. Then select Call as myself Calls button.  

You can also type in the name of a person or group and call them from the dial pad.

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Note: Dialing a 0 or 1 before the number is not required. 

Important: You won't be able to make a 911 emergency call if Teams isn't connected to the internet. 

Dial an extension or pick an option from an auto attendant

First make your call.

When prompted for an extension or option. In the call window click on the Dial pad to open the dial pad.

Click the numbers on the dial pad or type the extension number or option you require.

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Other Call Features

Place a call on hold 

In your call window choose Hold. To continue your call by selecting Resume.

Transfer a call

Select Transfer in your call controls. Then, type in the name of the person you want to transfer the call to and select them. To finish, select Transfer. 

Consult then transfer 

If you want to check in with someone before you transfer a call to them, select Transfer and then select Consult then transfer. 

Under Choose a person to consult, start typing the name of the person you want to reach and select them when they appear. You can call them or consult with them over chat. When you're ready, select Transfer.

Add a delegate

You can select someone in Teams to be your delegate—to receive and make calls on your behalf. When you add a delegate, you’re sharing your phone line with them, so they can see and share all your calls. 

To assign a delegate, select Settings and more Select to see more options next to your profile picture. Choose Calls. Under Manage delegation, select Add a delegate. Type in the name of the delegate and select the individual when they appear. Choose the features the delegate can perform.

Add someone to a call

When you're already on a call, you might want to add someone new and create a group call.

To add someone new to a group call, select Show participants Add team icon. in your call controls, then type their name or phone number in the search box.

Review your call history

With the Calls tab locate your call history in the center of the calls experience. There you'll see a list of past calls, including missed calls.

Go to Calls Calls button > History. From any call in the list, select More actions More options button > Call back Calls button to begin a call automatically. 

You can also chat with that contact, add them to speed dial, add them to your contacts, remove from contacts, or block.

Access your voicemail

Go to Calls Calls button > History and then select Voicemail in the upper-right. From here, you can: 

    • Review messages

    • Call anyone who's left you a message 

Call someone back from your voicemail by selecting More actions More options button next to their name > Call back Calls button from the call history list. Get there a different way by selecting Calls Calls button under the contact details on the right side of Teams.

Answer a call

When someone calls you, you'll get a notification that lets you accept or decline the call.

    • Select Accept with audio Calls button to answer with audio only.
    • Select Accept with video Video call button to accept the call and enable video as well.
    • Select Decline call red phone to decline the call and go on with your day.

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    Keywords:
    MS, Microsoft, Teams, voice, Calls 
    Doc ID:
    144443
    Owned by:
    Tom R. in UW–Shared Services
    Created:
    2024-11-07
    Updated:
    2025-02-05
    Sites:
    UW–Shared Services