Microsoft Teams Voice Manage Calls and Features
Overview:
Guide to Teams voice managing and using features and functions.Process Considerations:
- Licensed and setup for Teams Voice
Making calls in Teams
Make a call from your call history, speed dial, voicemail, or contacts
Make a call from your call history:
Go to Calls
Make a call from your speed dial:
To access your speed dial, go to Calls
Make a call from your voicemail:
To access your voicemail, go to History and select Voicemail in the upper-right corner. To call someone back from your voicemail, select More actions
Make a call from your contacts:
Select Calls
Use the dial pad
To dial a number from Teams, go to Calls
You can also type in the name of a person or group and call them from the dial pad.
Note: Dialing a 0 or 1 before the number is not required.
Important: You won't be able to make a 911 emergency call if Teams isn't connected to the internet.
Dial an extension or pick an option from an auto attendant
First make your call.
When prompted for an extension or option. In the call window click on the Dial pad to open the dial pad.
Click the numbers on the dial pad or type the extension number or option you require.
Other Call Features
Place a call on hold
In your call window choose Hold. To continue your call by selecting Resume.
Transfer a call
Select Transfer in your call controls. Then, type in the name of the person you want to transfer the call to and select them. To finish, select Transfer.
Consult then transfer
If you want to check in with someone before you transfer a call to them, select Transfer and then select Consult then transfer.
Under Choose a person to consult, start typing the name of the person you want to reach and select them when they appear. You can call them or consult with them over chat. When you're ready, select Transfer.
Add a delegate
You can select someone in Teams to be your delegate—to receive and make calls on your behalf. When you add a delegate, you’re sharing your phone line with them, so they can see and share all your calls.
To assign a delegate, select Settings and more
Add someone to a call
When you're already on a call, you might want to add someone new and create a group call.
To add someone new to a group call, select Show participants
Review your call history
With the Calls tab locate your call history in the center of the calls experience. There you'll see a list of past calls, including missed calls.
Go to Calls
You can also chat with that contact, add them to speed dial, add them to your contacts, remove from contacts, or block.
Access your voicemail
Go to Calls
-
-
Review messages
- Call anyone who's left you a message
-
Call someone back from your voicemail by selecting More actions
Answer a call
When someone calls you, you'll get a notification that lets you accept or decline the call.
-
- Select Accept with audio
to answer with audio only. - Select Accept with video
to accept the call and enable video as well. - Select Decline call
to decline the call and go on with your day.
- Select Accept with audio