Sticky Notes Troubleshooting After @wisconsin.edu Account Merge

Overview:

Troubleshooting steps for Sticky Notes not working after account merge.

Process Considerations:

  • These steps should be taken if your @uwsa.edu account has been migrated to an @wisconsin.edu account and you are encountering a stuck loading screen when opening Sticky Notes

    example of stuck application
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Instructions

  1. Close the Sticky Notes application, wait one minute, then reopen the Sticky Notes application

  2. In the upper right, click the gear icon

    example of gear icon location

  3. Click Sign In

    example of the sign in button location

  4. Select your @wisconsin.edu account from the list then click Continue

    example of the account selection screen

  5. You are now signed into the application and your notes should populate again.

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Additional Resources

Related KBs:

Help Resources:

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Keywordsnote loading missing merging new acct uwsa uwsads stickynote migration   Doc ID135417
OwnerLarissa H.GroupUW–Shared Services
Created2024-02-12 14:09:43Updated2024-03-19 11:42:59
SitesUW–Shared Services
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