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Using the Microsoft Steps Recorder


General overview and usage of the Steps Recorder program to better document issues for helpdesk

Process Considerations:

  • This program is only available on Windows computers.
Click on the links below to skip directly to a section:

Running the program

  • From your Start menu search for 'Steps Recorder'
  • Click on 'Steps Recorder' and a small toolbar will appear

Microsoft steps recorder toolbar

Recording steps

  • Click on 'Start Record' and replicate your steps. (Be careful of accidentally capturing sensitive information)
  • You have the option to Pause, Stop, and Add comments.

Steps Recorder options while recording

  • Adding comments requires you capture a section of the screen you wish to comment on.
  • When finished click 'Stop Record' and you will see the steps recorded.

Saving and sending steps

Once you are satisfied with the recording you can proceed with saving and sending.

  • Click 'Save'
  • You will be prompted to name a zipped folder.
  • Leave the folder in a zipped state and you can send it however you want.

Additional Resources

Related Links:

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KeywordsInformation,Technology,Requests,Helpdesk,Problem,Record,Steps,Application,Software   Doc ID124579
OwnerLuke N.GroupUW–Shared Services
Created2023-03-06 13:17:09Updated2024-03-07 09:00:17
SitesUW–Shared Services
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