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Priority Matrix for OTS Service Requests and Incidents

Overview:

This document is for reference in regards to prioritization of incidents and service requests that come to UWSA OTS.

Click on the links below to skip directly to a section:

OTS priority matrix for service requests and incidents

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Additional Resources

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Get Help

  • Click HERE to contact UW Shared Services or HERE for the Office of Technology Services (OTS) Helpdesk if you have any issues with these instructions. 
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Keywords:priority matrix, matrix, priority, high, medium, low, routine, planning, vip   Doc ID:107760
Owner:Hannah H.Group:UW–Shared Services
Created:2020-12-11 08:23 CDTUpdated:2021-10-13 13:20 CDT
Sites:UW–Shared Services
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