Topics Map > Applications & Software
Topics Map > Technology Requests and Hardware

Priority Matrix for OTS Service Requests and Incidents


This document is for reference in regards to prioritization of incidents and service requests that come to UWSA OTS.

Click on the links below to skip directly to a section:

OTS priority matrix for service requests and incidents

Additional Resources

Related Links:

Get Help

  • Click HERE to contact UW Shared Services or HERE for the Office of Technology Services (OTS) Helpdesk if you have any issues with these instructions. 

Keywords:priority matrix, matrix, priority, high, medium, low, routine, planning, vip   Doc ID:107760
Owner:Hannah H.Group:UW–Shared Services
Created:2020-12-11 08:23 CDTUpdated:2021-10-13 13:20 CDT
Sites:UW–Shared Services
Feedback:  0   0