Topics Map > Technology Requests and Hardware > Phones

Voice Over IP (VOIP) Reference

Overview

Use the following document for general information about the Voice over IP (VOIP) telephone service.

Click on the links below to skip directly to a section:



Quick Start Guide

See the Cisco Quick Start Guide for an overview of using your Cisco desk phone.


Dialing Instructions

The dialing plan for the VoIP system is different than the dialing plan for the Centrex system.  Use the following guide to help you determine how to place your call.  You can determine whether a UWSA employee is on VoIP or Centrex by referencing the Staff Directory.

Warning_Sign.pngImportant Note:  The Cisco VoIP desk phones work more like cellular phones than traditional analog phones.  Please dial your number before picking up the receiver or pressing the “Call” button.

VOIPReference.png


Set Up Voice Mail

Follow the steps below to complete the initial setup of your voice mailbox:

  1. Access the voice mail system by pressing the Messages key (looks like a cassette tape) or by dialing 720-2111.
  2. Enter the default PIN of 15951 when prompted.
  3. Follow the prompts to change your PIN, record your name, and record an outgoing message.

Retrieve Voice Messages

Voice messages can be retrieved both through your phone and through your UWSA e-mail Inbox.  Follow the steps below to access your messages via phone:

  1. Access the voice mail system by pressing the Messages key (looks like a cassette tape) or by dialing 720-2111.
  2. Enter your PIN when prompted.
  3. Follow the prompts to listen to and manage your messages.

Additional Resources

Related Links

Get Help

  • Click HERE to contact UW Shared Services or HERE for the Office of Technology Services (OTS) Helpdesk if you have any issues with these instructions. 




Keywords:Information,Technology,Requests,Hardware,Phones   Doc ID:103059
Owner:Eric B.Group:UW–Shared Services
Created:2020-06-15 15:04 CSTUpdated:2020-11-30 09:54 CST
Sites:UW–Shared Services
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