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Accessing Office 365 E-Mail


The preferred methods for connecting to Office 365 are the Outlook Web Application with a web browser and the Microsoft Outlook clients for Windows and Mac OS. These methods deliver the best level of functionality with the Office 365 services.

Process Considerations:

  • UW-Shared Services IT does not provide support for accessing email on personal devices. This includes phones, personal computers, tablets, and anything else not issued by UW-Shared Services IT.
  • UW-Madison researched client functionality extensively and published a detailed 'grid' of client compatibility and functionality. Find that document here, in the DoIT Knowledgebase (link opens in new tab).

Instructions for Web Browser Access

You can connect to Office 365 from any internet connected computer:

  1. Open your preferred browser and go to
  2. Complete the login using your full UWSS or UWSA e-mail address as your username.

Mail Clients


  • Email address or Username: your UWSA or UWSS email, ex:
  • Password: your password
  • Incoming mail server:

IMAP E-mail Clients


  • Incoming mail server port: 587
  • Outgoing mail server (SMTP):
  • Incoming (IMAP) and outgoing (SMTP) security type: one of the following

Android Devices

Follow Microsoft's instructions for configuring the Outlook for Android app Outlook for android.

iOS Devices

Following Microsoft's instructions for configuring the Outlook for iOS app Outfoor for iOS.

Additional Resources

Related Links:

Get Help

  • Click HERE to contact UW Shared Services or HERE for the Office of Technology Services (OTS) Helpdesk if you have any issues with these instructions.

Keywords:Information,Technology,Applications,Software,Email   Doc ID:103058
Owner:Eric B.Group:UW–Shared Services
Created:2020-06-15 15:32 CDTUpdated:2021-10-13 13:25 CDT
Sites:UW–Shared Services
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