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Setting up the OneDrive File Sync


The OneDrive sync client provides an easy way for you to synchronize documents and folders stored in OneDrive to your desktop. Employees will likely find this to be the easiest way to access documents stored in OneDrive from their computer. UW-Shared Services and UW-System Administration provided computers will already have the file sync configured. Please use the following steps if you have the need to manually configure your sync, or if you use a Mac OS device.

Process Considerations:

  • There are limitations and restrictions that apply when syncing oneDrive such as file names and file types. See the following article from Microsoft for more information: OneDrive Sync Limitations and Restrictions

Instructions for Setting Up File Sync for Microsoft Windows 10

  1. Verify that OneDrive is installed on your computer. You can find it under Start > OneDrive. Contact the IT HelpDesk to have it installed if it is not already installed.


  2. Log in to the Office 365 portal at
  3. Click on the "OneDrive" icon to open OneDrive.
  4. Click the "Sync" link on the top of the page.


  5. An External Protocol Request window may appear if you are using Google Chrome. It is asking permission to launch the OneDrive sync client on your computer. Click Launch Application.
  6. Sign in using your organization (UWSA or UWSS) e-mail address and password.


  7. Click on Sync Now if prompted.
  8. A "OneDrive – UW System Administration" (UWSA) or "OneDrive – University of Wisconsin Shared Services" (UWSS) folder will be created under your Favorites in Windows Explorer. Any files you have already stored in OneDrive will be copied to this location.


  9. Your OneDrive sync client is now set up. Any changes you make to items in this folder will automatically be synced back to OneDrive in the cloud.

Instructions for Setting Up File Sync for Mac OS

  1. Download and install the OneDrive sync app.
  2. Important: If you are currently using the OneDrive Mac Store app, you must first uninstall it before installing the latest build of the sync app.
  3. Launch the OneDrive app and sign in using your UWSA or UWSS full e-mail address and password.
  4. Your OneDrive for Mac sync client is now set up. Any changes you make to items in this folder will automatically be synced back to OneDrive in the cloud.

Additional Resources

Related KBs:

Related Links (Remove this section if there are no related links)

Get Help

  • Click HERE to contact UW Shared Services or HERE for the Office of Technology Services (OTS) Helpdesk if you have any issues with these instructions.

Keywords:Information,Technology,Applications,Software,Document,Management,Collaboration   Doc ID:103044
Owner:Eric B.Group:UW–Shared Services
Created:2020-06-15 10:51 CDTUpdated:2021-10-13 13:23 CDT
Sites:UW–Shared Services
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